At northstarretailon.com, we are committed to ensuring that you are completely satisfied with your purchase. If you have any questions about your order or require a refund, please see the refund terms below:
When to apply for a refund: Refund requests must be submitted within 30 days of receiving the item.
Conditions: Items must be unused and in their original packaging. Items must be returned in the same condition as when purchased, including all tags and accessories.
How to apply: Please contact our customer service team via email with your order number and details of your refund request. Our contact email address is taylorcopelin@northstarretailon.com.
Processing time: Refund requests will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original form of payment.
Shipping costs: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
Non-refundable items: The following items are not eligible for refunds: Customized products, promotional items.
