How do I place an order? You can browse our website, select the products you are interested in, and add them to the shopping cart. Then, click on the shopping cart icon and follow the checkout process to complete the order. You can choose different payment methods and fill in the shipping address.
Can I modify or cancel my order? If your order has not been processed, you can modify or cancel the order by contacting customer service. Once the order enters the processing stage, we will not be able to modify or cancel it.
How do I track my order? After your order is shipped, we will send you a confirmation email with a tracking number. You can use the tracking number to check the order status on our shipping partner website.
Can I change the shipping address? If your order has not been processed, you can contact customer service to change the shipping address. Please contact us as soon as possible so that we can process your request in time.
How do I request a return or exchange? If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days after receiving the product. Please make sure that the product is unused and in its original packaging. Please contact customer service for further instructions to request a return or exchange.
Can I return a discounted item? Discounted items can be returned, but please note that additional conditions may apply. Please review our Return Policy for more information.
What if the item I received is defective? If the item you received is defective, please contact us within 7 days of receiving the item. We will arrange a return or exchange and compensate you for the problem you encountered.
What payment methods do you offer? We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other online payment services. Please select the payment method that is convenient for you during checkout.
Do your products have a warranty? We offer a limited warranty, and the specific warranty terms vary depending on the product category and manufacturer. For detailed warranty information, please refer to the product description or contact customer service.
How do I contact customer service? You can contact customer service via the following methods: